Your Call Center
& Telecom Provider

According to the Site Selection Group, almost 30,000 call center jobs
were announced by big-name companies in the second quarter of this year,
including Amazon, Uber, Allstate, Ford, T-Mobile, and Wayfair.





Copyright © 2020 SKY Telecom LLC. All rights reserved.
As Featured on HG Experts!

About


About
SKY Telecom LLC is a leading national call center and help desk service provider providing service to over 2500 customers daily  for a wide variety of industries. SKY Telecom also provides access to next generation PRI's, call center equipment, national carrier programs, national field service, depot service, telemedicine, web chat and wireless support programs. We provide outbound sales telemarketing programs and inbound sales programs.

The firm has also has created specialized service contracts and sales programs for the PBX telecom industry and consumer electronics, furniture, commercial point of sale and the renewable energy products. With the launch of SKY Telecom's live streaming TV Entertainment Service, SKY Telecom is now offering entertainment services via its own hardware and TV subscription programming.

The original firm was founded in 1997, SKY Telecom works on program development, service management, business evaluations and a variety of service and support projects with our team members.

More information About Sky Telecom LLC

Team


Will McCusker J.D.

President & CEO

As Featured on HG Experts.

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Chris Leeds V.P.

Marketing VP

Liz Newman Dir.

Director

Jason Lenin - Admin

Office Manager

Jennifer Smith - Book Keeper

Accounting

Roxann Lee - Auditor

Auditor

Call Center Team

Customer Service

Remote Agent

In Home Team

Clients & Partners


CALL CENTERS

SERVICE COMPANIES

DR OFFICES

RETAILERS

TRAVEL SERVICES

WIRELESS CARRIERS

HOTELS

DISPATCH COMPANIES

STREAMING TV

INTERNET SERVICE

STREAMING DEVICE

WIRELESS INTERNET

Press Releases


SKY Telecom LLC Launches Entertainment Streaming TV Service

SKY Telecom LLC Launches Entertainment Streaming TV Service

Features top channels from all the major networks.

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Meet SKY Telecom at SKY Telecom Client Conference in Colorado Springs June 2020

Meet SKY Telecom at SKY Telecom Client Conference in Colorado Springs June 2020

Meet SKY Telecom at SKY Telecom Client Conference in Colorado Springs June 2020 and Learn How You Can Have Awesome Client & Customer Relationships

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SKY Telecom Christmas Party Update & Notice

SKY Telecom Christmas Party Update & Notice

Sheridan Based SKY Telecom LLC has released the details of their annual Christmas party.

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SKY Telecom has announced the closure of its private round investment, raising $7.9 million

SKY Telecom has announced the closure of its private round investment, raising $7.9 million

"We are setting new standards for performance in the call center space," Will McCusker

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SKY Telecom LLC  Selects WAVE apps Accounting Platform to Accelerate Growth

SKY Telecom LLC Selects WAVE apps Accounting Platform to Accelerate Growth

SKY Telecom a Global Call Center and Telecommunications Provider chooses the collaborative Wave Accounting System Platform from Wave Financial, Inc. (“Wave”) a Toronto based solution provider, to consolidate accounting systems and accommodate rapid growth.

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SKY Telecom LLC Announces Contract with Top-Tier Telecom Organization

SKY Telecom LLC Announces Contract with Top-Tier Telecom Organization

SKY Telecom LLC. Announces Contract with Top-Tier Telecom Organization Increasing Sales Opportunity by $10MM

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SKY Telecom today Announced it has been Selected for Advertising Campaign

SKY Telecom today Announced it has been Selected for Advertising Campaign

SKY Telecom LLC to extend the reach and impact of select client campaigns to is established large customer base benefiting both SKY Telecom and its clients.

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SKY Telecom Selected by Hospitality Client for Phone Operations & Service

SKY Telecom Selected by Hospitality Client for Phone Operations & Service

SKY Telecom selected by a major hospitality chain to handle the limited performance guarantee for its full suite of guest services.

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Company Doubles Customer Base, Expands Geographically and Appoints Senior Team Member

Company Doubles Customer Base, Expands Geographically and Appoints Senior Team Member

SKY Telecom, the essential call center platform, today announced tremendous company growth led by doubling its year-over-year top-line performance.

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SKY Telecom Launches New Business Continuity Disaster Restoration Service

SKY Telecom Launches New Business Continuity Disaster Restoration Service

When your business operations are interrupted by flood, fire, or storm damage you need to get back operating immediately.

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SKY Telecom's Telemedicine Group Launches

SKY Telecom's Telemedicine Group Launches

Long-standing contact center to deliver an integrated tele-health doctor to patient contact solution!

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Investors


Investors
New rules from the Securities and Exchange Commission will let anyone invest at least $2,000 a year in a small company in exchange for a stake in the business and Companies are allowed to raise up to $1 million every 12 months through this method. Accredited Investor Previously, defined in the U.S. as those with an annual income of at least $200,000 or a minimum net worth of $1 million—were allowed to take equity stakes in most private companies. The new rules, however, allow anyone to become an early-stage investor only if he or she has the cash.

The changed regulations for crowdfunding also allow small businesses to raise money with relatively few regulatory hurdles. Among them is that most first-time issuers, or small companies seeking less than $500K need not provide audited financial statements (They do, however, need to provide unaudited documents at request).

Currently we are placing membership shares per investor. For more information please contact us using the link below. We intend on placing 10% of the company available for investors.

For more information please contact us today.

Testimonials


We've been using SKY Telecom answering services for over a year now and have been very pleased. We had to redo a few program scripts, but they were terrific about our requests and really personalized their service to meet our company needs."

TJ MarquezInvestment Banker

By allowing us to be more flexible and seen more in the community, SKY Telecom has helped us to grow our business. It is much easier knowing that the phones are in good hands."

J. BakerMedical Billing Executive

We had a service previously, which was not professional at all. We find that this service is well trained, very efficient, personable with our customers and they try their best to help out when someone calls. I will recommend them highly."

A. McCalisterReal Estate Agent

Locations


30 N Gould St Ste 4000 Sheridan, WY 82801 - Corporate

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3000 S. Hulen Street Fort Worth TX 76109

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Blog


  • 12/21/2019 11:41 PM

SKY Telecom LLC has released the details of their annual Christmas party. Christmas is a magical time, and the growing firm has announced they celebrate in style on the 15th of December.

Read More
  • 11/25/2019 05:26 PM

WE ARE UNDER BLIZZARD WEATHER WARNING OUR BUSINESS OFFICES ARE CLOSED THROUGH THANKSGIVING WEEK. WE WILL REOPEN TUESDAY 3RD OF DEC, 2019. CALL CENTER OPERATIONS ARE BEING PROCESSED BY OUR REMOTE AGENTS DURING THIS WEATHER EVENT.

Read More
  • 11/20/2019 01:12 PM

Thanksgiving Day is a national holiday celebrated on various dates in the United States, Canada, some of the Caribbean islands, and Liberia. It began as a day of giving thanks and sacrifice for the blessing of the harvest and of the preceding year. Similarly named festival holidays occur in Germany and Japan.

Read More
  • 11/8/2019 10:07 AM

Veterans Day is a time for us to pay our respects to those who have served. For one day, we stand united in respect for you, our veterans.

Read More
  • 10/21/2019 04:06 PM

This year the client attendees and prospect clients all got to meet at our new location which included a catered dinner buffet and 2 open sessions about the new business opportunities.

Read More

Privacy Policy


Privacy Policy
How We Collect and Use Information

We collect the following types of information about you:
Information you provide us directly:


We ask for certain information such as your username, real name, birthdate, address, phone number and e-mail address when you register for a SKY Telecom account, or if you correspond with us. We may also retain any messages you send through the Service, and may collect information you provide in User Content you post to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service. Your username and if you choose to disclose it, your real name, will be published publicly. Once published your username and / or real name may not be able to be removed.

Information we may receive from third parties:

We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the SKY Telecom application, linking your account to the SKY Telecom Service, etc., that third party may pass certain information about your use of its service to SKY Telecom. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. If you allow us access to your friends list, your friends’ user IDs, and your connection to those friends, may be used and stored to make your experience more social, and to allow you to invite your friends to use our Service as well as provide you with updates if and when your friends join SKY Telecom. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the SKY Telecom Service. You may also unlink your third party account from the Service by adjusting your settings on the third party service.

Inviting a friend to use SKY Telecom:

SKY Telecom may, in its sole discretion, develop a feature that allows you to invite third parties to the Service. If you choose to use our invitation service to invite a third party to the Service through our “Invite friends” feature, you may directly choose a friend to invite through your mobile device’s native contact list – but we do not require that you import your contacts list to the Service, and we do not retain the information contained in your contacts list. You understand that by inviting a friend to SKY Telecom through the “Invite friends” feature, you are directly sending a text or email from your personal accounts and that we are not storing your contact list. In addition, you understand and agree that normal carrier charges apply to communications sent from you phone. Since this invitation is coming directly from your email or phone, we do not have access to or control this communication.

Finding your friends on the Service:

SKY Telecom may, in its sole discretion, develop a feature that allows you to locate your friends with SKY Telecom accounts through a “Find friends” feature. The “Find friends” feature allows you to choose to locate friends either through (i) your contact list, (ii) social media sites (such as Twitter or Facebook) or (iii) through a search of names and usernames on SKY Telecom. If you choose to find your friends through your contact list, then you agree to provide SKY Telecom access to your contact list such that we can perform the search necessary to determine whether or not someone associated with the information you provide is using SKY Telecom. If you choose to find your friends through social media sites, then you understand that the information these sites provide to use to conduct this type of search is governed by their privacy policies and your account settings on those sites. If you choose to find your friends through a search of names or usernames, then simply type a name to search and see if that name or username appears on our Service. Note that we do not retain any information contained in your contacts list, or information from social media sites about your contacts, and we do not use such information for any purpose other than to help you find your friends on SKY Telecom.

Analytics information:

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Cookies information:

Full details can be found on our Cookie Policy. When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets SKY Telecom help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled. Full details can be found on our Cookie Policy.

Log file information:

Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

Clear gifs/web beacons information:

When you use the Service, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information is allows for more accurate reporting and improvement of the Service.

Device identifiers:

When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by SKY Telecom. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.

Location data:

When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

Commercial and marketing communications:

We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related emails. You may also be able to be “found” on SKY Telecom based on information that you provide (see “Find friends on SKY Telecom”) above.

Use of certain service type information we collect about you:

We use or may use cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in; (g) to provide advertising to your browser or device, and (h) automatically update the SKY Telecom application on your mobile devices.

Sharing of Your Information

We will not rent or sell your information into third parties outside SKY Telecom and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:

  • Who we may share your information with: We may share your information with third-party business partners and Trusted Users for the purpose of providing the Service to you. Third party business partners will be given limited access to your information as is reasonably necessary to deliver the Service, and we will require that such third parties comply with this Privacy Policy, or operate under a similar privacy policy.

  • Who can see User Content: Any User Content that you voluntarily disclose for posting to the Service becomes available to the public and cannot be removed, except by SKY Telecom in its sole discretion. Once posted on SKY Telecom, User Content may not be removable from public view, as copies may remain viewable in cached and archived pages of the Service, on other sites that have republished us, or if other Users have copied or saved that information. If you do not wish your User Content to be available to the public, please don’t post it on SKY Telecom. Your username and if you choose to disclose it, your real name, will be published publicly. Once published your username and / or real name may not be able to be removed.

  • Who can see your IP address: If you post User Content on the Service while not logged in, your IP address will be published with your User Content in order to attribute your contribution to the Service. A selection of Trusted Users with administrative powers on SKY Telecom have the ability to review IP addresses of users to reduce abusive behavior. Any third party service embedded on SKY Telecom such as an advertiser, video provider, social network or other third party will also have access to your IP address.

  • Who can see your email address: If you enter an email address, you will enable communication from SKY Telecom and other Users. If you reply to users or participate in group SKY Telecom activities such as meetups, your email address will be shared with these users. In addition, some email addresses such as blocked@SKYTel.pro forward to a group of Trusted Users, who will use your email address to reply to the email.

What happens in the event of a change of control:

We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

Instances where we are required to share your information:

SKY Telecom will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of SKY Telecom, our Users, or others.

Sharing certain service type information we collect about you:

We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.

Ads on SKY Telecom:

We may also share certain information such as your location, browser, and cookie data and other data relating to your use of our Service with our business partners to deliver advertisements (“ads”) that may be of interest to you. SKY Telecom may allow third-party ad servers or ad networks to serve advertisements on the Service. These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, the ads and ad links that appear on the Service, and will automatically receive your IP address when they do so. They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs, see above) to compile information about your browser’s or device’s visits and usage patterns on the Service and on other websites, and to measure the effectiveness of their ads and to personalize the advertising content delivered to you.

For example, Google uses DART cookies in order to deliver ads to you through the Service. Google's use of the DART cookie enables it and its partners to serve ads to you based on your visit to the Service and previous websites that you may have visited. Other advertising networks also use similar cookies, clear gifs, or other mechanisms to deliver targeted advertising to you through the Service. You can delete these cookies by following the instructions here: http://www.SKY Telecom.com/Clear-Your-Browser%27s-Cookies . You may opt out of use of Google’s DART cookie and cookies placed by Network Advertising Initiative (NAI) certified ad networks here: http://www.networkadvertising.org/managing/opt_out.asp . Opting out of these cookies will be effective not only on the Service, but on all websites with NAI certified advertising networks. However, these opt-outs will be ineffective on networks that are not NAI certified.

Please note that an advertiser may ask SKY Telecom to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, SKY Telecom or our Partners determines the target audience and SKY Telecom serves the advertising to that audience and only provides anonymous data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.

To enhance your user experience or help us improve and measure our effectiveness, SKY Telecom may embed code from third parties on the Service. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube, Howcast, VideoJug, AOL, and others. These third parties may collect information about you including IP address, cookies in ways SKY Telecom does not control.

The SKY Telecom Privacy Policy does not apply to, and we cannot control the activities of third-parties. Please consult the respective privacy policies of such third parties or contact such third parties for more information.

How We Store and Protect Your Information

Storage and Processing:


Your information collected through the Service may be stored and processed in the United States or any other country in which SKY Telecom or its subsidiaries, affiliates, or service providers maintain facilities. SKY Telecom may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which SKY Telecom or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe:

SKY Telecom cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from SKY Telecom, at all times. However, SKY Telecom cannot ensure or warrant the security of any information you transmit to SKY Telecom or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the SKY Telecom Service, such as social networks. SKY Telecom is not responsible for the functionality or security measures of any third party.

Compromise of information:

In the event that any information under our control is compromised as a result of a breach of security, SKY Telecom will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Your Choices about Your Information

You control your account information and settings: You may update your account information and email-communication preferences at any time by logging in to your account and changing your profile settings. You can also stop receiving promotional email communications from us by modifying your preferences at http://www.SKY Telecom.com/Special:Preferences.

We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at info@skytel.pro

Opting out of collection of your information for Tracking / Advertising:

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents SKY Telecom or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at info@skytel.pro

How long we keep your private profile information:

Following termination of your User account, SKY Telecom may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to make public on the service may not be removable.

Children’s Privacy

SKY Telecom does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@skytel.pro.

Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook, Google groups, or an IRC chatroom) and you allow such a third-party access to you User Content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Service.

Services


The finest call center consulting services.

Customer support advice that can save you time and money.

Customer service experience that counts when trying to support your customer base.

Amazing Services Equals Amazing Results

Check Us Out Today!

Located near the Bighorn Mountains which host our business and provides us with the best possible views in the country. This wonderful location boast the most interesting wildlife, views, fishing biking and so much more.

Contact Now


  • 30 N Gould St Ste 4000 Sheridan, WY 82801 - Corporate

Events/Training


2020 Client Conference at The Broadmoor

Annual Client Conference with SKY Telecom management team at The Broadmoor which offers guests an incredible way to experience the unique beauty of the American West. Today, that tradition is met with warm, genuine hospitality and an unmatched selection of programs and activities that celebrate our magnificent surroundings.


  • Date: 6/15/2020 07:30 AM
  • Location: 1 Lake Avenue, Colorado Springs, Colorado 80906, USA (Map)

Tickets


Ticket Type
Qty
Annual SKY Telcom LLC Client Conference Broadmoor
$0.00
0

Total

$0.00

Past Events

Title Date Location
Company Christmas Party 13 Dec 2019 201 Broadway Street, Sheridan, WY 82801, USA
Open House 2019 15 Oct 2019 Sheridan, WY, USA
New Remote Call Center Hiring 29 Jul 2019 Call Center Conference Line
New Remote Call Center Hiring 22 Jul 2019 Call Center Conference Line
The Annual Client Convention 15 Jun 2019 235 Yellowstone Lake Road, Yellowstone National Park, WY 82190

Schedule Call


Schedule Booking Consult Call

Meeting via phone consult to discuss our service programs.


  • Category: Business
  • Duration: 00:30 Hours
  • Address: 30 N Gould St Ste R Sheridan, WY 82801 (Map)

Price:Free

Dates
Hours

Contact Support Desk


  • 30 N Gould St Ste 4000 Sheridan, WY 82801 - Corporate

Main Categories


Jobs


Remote Call Center Agent - CLOSED BUT FEEL FREE TO SUBMIT YOUR RESUME. - United States - 2019-1

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.
  • High School Diploma or GED preferred.
  • Good listening and interpersonal communication skills.
  • Excellent telephone etiquette.
  • Confident, pleasant and professional phone voice
  • Must be able to take direction
  • Must be able to navigate through numerous computer windows in an efficient manner while speaking with customers.
  • Be tactful when speaking to customers.
  • Possesses great time management skills and be able to work independently.
  • Willingness to learn about cars and the automotive sales/service industry.
  • Customer service experience is preferred.
  • Be able to sit for long periods of time.
  • Not be afraid of the word “no”
  • Must have valid driver's license
Depends on the campaign we support a variety of clients but earning more than just a wage is available.
 
  • Continued training
  • Opportunities for career advancement
  • 5 day work week
  • Generate appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market potential customers.
  • Responsible for making outbound calls and taking inbound customer phone calls.
  • Answer emails in a timely, professional, well written manner.
  • Assist customers in appropriate vehicle selection.
  • Assist customers with scheduling appointments.
  • Conceptualize and understand the psychology of Internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration.
  • Direct customers to product information resources, including those available on the Internet.
  • Deliver inquiries/messages intended for other sales personnel and departments promptly.
  • Use scripting consistently.
  • Make notes of all customer interactions in the CRM.
  • Provide personalized customer service of the highest level and maintain any customer information confidential.
  • Meet department standards.
  • Maintain regular attendance.
  • Other related duties and projects as assigned.
Apply Now

Contract Bookkeeper - CLOSED BUT FEEL FREE TO SUBMIT YOUR RESUME. - United States - 2019-2

BOOKEEPER - SKY Telecom LLC specializes in call center services. We have an immediate opening for a Bookkeeper. A Bookkeeper maintains records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance.
Developing Standards, Analyzing Information , Dealing with Complexity, Reporting Research Results, Data Entry Skills, Accounting, SFAS Rules, Attention to Detail, Confidentiality, Thoroughness

Contract hire position - 1099 employment.
  • Bookkeeper Job Duties:
    • Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
    • Maintains subsidiary accounts by verifying, allocating, and posting transactions.
    • Balances subsidiary accounts by reconciling entries.
    • Maintains general ledger by transferring subsidiary account summaries.
    • Balances general ledger by preparing a trial balance; reconciling entries.
    • Maintains historical records by filing documents.
    • Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
    • Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.
    • Contributes to team effort by accomplishing related results as needed.


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Nurse or Medical Assistant Call Center Agent - CLOSED BUT FEEL FREE TO SUBMIT YOUR RESUME - Remote Agent - 2019-3

SKY Telecom Telemedicine hires LVN/LPN's or Medical Assistants from the United States and Canada to work from home to provide telephone patient management for medical clinics.  The company looks for nurses with three years of recent clinical experience and previous telephone  experience.
Company looks for three years of clinical experience in pediatrics and adults, plus one year experience using electronic software and computerized medical protocols/guidelines. Some weekend work is required. High speed Internet and a room with a door are required for the call center's home office. A phone is required. In addition to your shift you may be required to be available for telephone meetings and presentations. Being bilingual in Spanish is considered an asset.
Telephone triage nurses are compensated on a per-call basis with a minimum per hour paid when volume is low. The average number of calls a phone triage nurse would receive per hour is about 4 to 5.  Per call rate and per hour rate are available depending on the client.
Three years of clinical experience in pediatrics and adults, plus one year experience using electronic software and computerized medical protocols/guidelines. Some weekend work is required. High speed Internet and a room with a door are required for the call center's home office. A phone is required. In addition to your shift you may be required to be available for telephone meetings and presentations. Being bilingual in Spanish is considered an asset.
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Representative, Customer/Client Services = CLOSED BUT FEEL FREE TO SUBMIT YOUR RESUME - United States - 2019-4

On our Call Center team, you’ll ensure customers succeed—and we’ll do the same for you: through generous benefits, continuous learning, clear career progression and a competitve salary.

As a Client/ Customer Services Representative, you will provide quality service to clients and providers by accurately, effectively and consistently handling their telephone inquiries.

You will review and analyze customer requests in order to make service decisions in compliance with company policy guidelines.

You will provide support for all customer account issues and will communicate processing decisions to clients/providers as well as resolve program issues.

You will resolve customer issues by utilizing several different databases and software systems.

You will cultivate and maintain positive relations with the client base.

You will also be trained to handle inbound calls from our variety of clients. Duties performed include everything from simple requests such as the balance on an account or the change of an address, to more complex issues such as billing disputes and service request.

• 1+ years of customer service or related military experience and the ability to work shifts that meet business needs including potential weekends and holidays.

Eligibility Requirements:
•You must be 18 years or older
•You must have a high school diploma or equivalent
•You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Reasonable Accommodation Notice:
  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please contact us.
 
  • Continued training
  • Opportunities for career advancement
  • 5 day work week
  • Generate appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market potential customers.
  • Responsible for making outbound calls and taking inbound customer phone calls.
  • Answer emails in a timely, professional, well written manner.
  • Assist customers in appropriate vehicle selection.
  • Assist customers with scheduling appointments.
  • Conceptualize and understand the psychology of Internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration.
  • Direct customers to product information resources, including those available on the Internet.
  • Deliver inquiries/messages intended for other sales personnel and departments promptly.
  • Use scripting consistently.
  • Make notes of all customer interactions in the CRM.
  • Provide personalized customer service of the highest level and maintain any customer information confidential.
  • Meet department standards.
  • Maintain regular attendance.
  • Other related duties and projects as assigned.
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