Jobs


Remote Call Center Agent - United States - 2019-1

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.
  • High School Diploma or GED preferred.
  • Good listening and interpersonal communication skills.
  • Excellent telephone etiquette.
  • Confident, pleasant and professional phone voice
  • Must be able to take direction
  • Must be able to navigate through numerous computer windows in an efficient manner while speaking with customers.
  • Be tactful when speaking to customers.
  • Possesses great time management skills and be able to work independently.
  • Willingness to learn about cars and the automotive sales/service industry.
  • Customer service experience is preferred.
  • Be able to sit for long periods of time.
  • Not be afraid of the word “no”
  • Must have valid driver's license
Depends on the campaign we support a variety of clients but earning more than just a wage is available.
 
  • Continued training
  • Opportunities for career advancement
  • 5 day work week
  • Generate appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market potential customers.
  • Responsible for making outbound calls and taking inbound customer phone calls.
  • Answer emails in a timely, professional, well written manner.
  • Assist customers in appropriate vehicle selection.
  • Assist customers with scheduling appointments.
  • Conceptualize and understand the psychology of Internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration.
  • Direct customers to product information resources, including those available on the Internet.
  • Deliver inquiries/messages intended for other sales personnel and departments promptly.
  • Use scripting consistently.
  • Make notes of all customer interactions in the CRM.
  • Provide personalized customer service of the highest level and maintain any customer information confidential.
  • Meet department standards.
  • Maintain regular attendance.
  • Other related duties and projects as assigned.
Apply Now

Contract Bookkeeper - United States - 2019-2

BOOKEEPER - SKY Telecom LLC specializes in call center services. We have an immediate opening for a Bookkeeper. A Bookkeeper maintains records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance.
Developing Standards, Analyzing Information , Dealing with Complexity, Reporting Research Results, Data Entry Skills, Accounting, SFAS Rules, Attention to Detail, Confidentiality, Thoroughness

Contract hire position - 1099 employment.
  • Bookkeeper Job Duties:
    • Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
    • Maintains subsidiary accounts by verifying, allocating, and posting transactions.
    • Balances subsidiary accounts by reconciling entries.
    • Maintains general ledger by transferring subsidiary account summaries.
    • Balances general ledger by preparing a trial balance; reconciling entries.
    • Maintains historical records by filing documents.
    • Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
    • Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.
    • Contributes to team effort by accomplishing related results as needed.


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Nurse or Medical Assistant Call Center Agent - Remote Agent - 2019-3

SKY Telecom Telemedicine hires LVN/LPN's or Medical Assistants from the United States and Canada to work from home to provide telephone patient management for medical clinics.  The company looks for nurses with three years of recent clinical experience and previous telephone  experience.
Company looks for three years of clinical experience in pediatrics and adults, plus one year experience using electronic software and computerized medical protocols/guidelines. Some weekend work is required. High speed Internet and a room with a door are required for the call center's home office. A phone is required. In addition to your shift you may be required to be available for telephone meetings and presentations. Being bilingual in Spanish is considered an asset.
Telephone triage nurses are compensated on a per-call basis with a minimum per hour paid when volume is low. The average number of calls a phone triage nurse would receive per hour is about 4 to 5.  Per call rate and per hour rate are available depending on the client.
Three years of clinical experience in pediatrics and adults, plus one year experience using electronic software and computerized medical protocols/guidelines. Some weekend work is required. High speed Internet and a room with a door are required for the call center's home office. A phone is required. In addition to your shift you may be required to be available for telephone meetings and presentations. Being bilingual in Spanish is considered an asset.
Apply Now

Representative, Customer/Client Services - United States - 2019-4

On our Call Center team, you’ll ensure customers succeed—and we’ll do the same for you: through generous benefits, continuous learning, clear career progression and a competitve salary.

As a Client/ Customer Services Representative, you will provide quality service to clients and providers by accurately, effectively and consistently handling their telephone inquiries.

You will review and analyze customer requests in order to make service decisions in compliance with company policy guidelines.

You will provide support for all customer account issues and will communicate processing decisions to clients/providers as well as resolve program issues.

You will resolve customer issues by utilizing several different databases and software systems.

You will cultivate and maintain positive relations with the client base.

You will also be trained to handle inbound calls from our variety of clients. Duties performed include everything from simple requests such as the balance on an account or the change of an address, to more complex issues such as billing disputes and service request.

• 1+ years of customer service or related military experience and the ability to work shifts that meet business needs including potential weekends and holidays.

Eligibility Requirements:
•You must be 18 years or older
•You must have a high school diploma or equivalent
•You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Reasonable Accommodation Notice:
  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please contact us.
 
  • Continued training
  • Opportunities for career advancement
  • 5 day work week
  • Generate appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market potential customers.
  • Responsible for making outbound calls and taking inbound customer phone calls.
  • Answer emails in a timely, professional, well written manner.
  • Assist customers in appropriate vehicle selection.
  • Assist customers with scheduling appointments.
  • Conceptualize and understand the psychology of Internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration.
  • Direct customers to product information resources, including those available on the Internet.
  • Deliver inquiries/messages intended for other sales personnel and departments promptly.
  • Use scripting consistently.
  • Make notes of all customer interactions in the CRM.
  • Provide personalized customer service of the highest level and maintain any customer information confidential.
  • Meet department standards.
  • Maintain regular attendance.
  • Other related duties and projects as assigned.
Apply Now
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