Representative, Customer/Client Services


United States - 2019-4

On our Call Center team, you’ll ensure customers succeed—and we’ll do the same for you: through generous benefits, continuous learning, clear career progression and a competitve salary.

As a Client/ Customer Services Representative, you will provide quality service to clients and providers by accurately, effectively and consistently handling their telephone inquiries.

You will review and analyze customer requests in order to make service decisions in compliance with company policy guidelines.

You will provide support for all customer account issues and will communicate processing decisions to clients/providers as well as resolve program issues.

You will resolve customer issues by utilizing several different databases and software systems.

You will cultivate and maintain positive relations with the client base.

You will also be trained to handle inbound calls from our variety of clients. Duties performed include everything from simple requests such as the balance on an account or the change of an address, to more complex issues such as billing disputes and service request.

• 1+ years of customer service or related military experience and the ability to work shifts that meet business needs including potential weekends and holidays.

Eligibility Requirements:
•You must be 18 years or older
•You must have a high school diploma or equivalent
•You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Reasonable Accommodation Notice:
  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please contact us.
 
  • Continued training
  • Opportunities for career advancement
  • 5 day work week
  • Generate appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market potential customers.
  • Responsible for making outbound calls and taking inbound customer phone calls.
  • Answer emails in a timely, professional, well written manner.
  • Assist customers in appropriate vehicle selection.
  • Assist customers with scheduling appointments.
  • Conceptualize and understand the psychology of Internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration.
  • Direct customers to product information resources, including those available on the Internet.
  • Deliver inquiries/messages intended for other sales personnel and departments promptly.
  • Use scripting consistently.
  • Make notes of all customer interactions in the CRM.
  • Provide personalized customer service of the highest level and maintain any customer information confidential.
  • Meet department standards.
  • Maintain regular attendance.
  • Other related duties and projects as assigned.
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